How ratu77 collects, uses, and protects your personal information
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
At ratu77, protecting your personal information is a fundamental priority. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform. We are committed to transparency and compliance with international data protection standards to ensure your information remains secure and private.
This Privacy Policy applies to all users of the ratu77 platform, accessible at https://ratu77.cam and related domains. By creating an account or using any of our services, you consent to the collection, use, and processing of your personal information as described in this policy.
ratu77 operates as an online gaming platform serving Indonesian users with casino games, sports betting, live dealer experiences, and related entertainment services. As part of our operations, we must collect certain personal information to provide services, ensure security, comply with legal obligations, and prevent fraud and money laundering.
This policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform. If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us using the details provided at the end of this document.
ratu77 collects various types of personal information to operate our platform effectively and provide you with secure gaming services. The information we collect falls into the following categories:
When you create a ratu77 account, we collect:
To comply with regulatory requirements and prevent fraud, we require:
For deposits and withdrawals, we collect:
To provide services and ensure fair play, we collect:
When you access ratu77, we automatically collect:
For customer support and service quality purposes, we retain:
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, email, phone, address | Provided by you during signup |
| KYC Documents | KTP, proof of address, selfie | Uploaded by you during verification |
| Financial Data | Bank account, transaction history | Provided during deposits/withdrawals |
| Gaming Activity | Bets placed, games played, winnings | Automatically recorded during gameplay |
| Technical Data | IP address, device type, browser | Automatically collected when you visit |
ratu77 processes your personal information for the following legitimate business purposes:
ratu77 does not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:
We share necessary data with third-party service providers who assist us in operating the platform:
All service providers are contractually bound to maintain data confidentiality and use your information only for specified purposes.
We may disclose your information when required by law or to protect our legal rights:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your data.
We may share aggregated, anonymized data that cannot identify you personally for research, analytics, or marketing purposes. This data does not contain personally identifiable information.
ratu77 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
All data transmitted between your device and our servers is protected with 256-bit SSL encryption, the same standard used by banks.
Your data is stored on secure servers with encrypted databases, regular backups, and strict access controls.
Only authorized personnel with legitimate business needs can access your personal information, subject to strict confidentiality obligations.
Your password is stored using industry-standard hashing algorithms and never stored in plain text or shared with our staff.
We monitor our systems 24/7 for suspicious activity, unauthorized access attempts, and potential security breaches.
Advanced firewall systems protect our infrastructure from external threats and cyberattacks.
Despite our security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. Never share your password with anyone, and immediately notify us if you suspect unauthorized account access.
ratu77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
While your account remains active, we retain all information necessary to provide services, including registration details, KYC documents, financial records, and gaming history.
If you close your account, we will retain certain data for legal compliance purposes:
Accounts inactive for 12 consecutive months may be subject to account closure procedures. We will notify you via email before taking any action. Remaining account balances will be handled according to our Terms & Conditions.
Under applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Contact our customer support to request a data export.
If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update many details directly in your account settings or contact support for assistance.
In certain circumstances, you can request deletion of your personal data. However, we may be required to retain some information for legal compliance purposes even after account closure.
You can request that we limit how we use your data in specific circumstances, such as while we investigate a complaint or dispute.
You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider where technically feasible.
You can object to certain types of data processing, particularly for marketing purposes. You can opt out of promotional emails at any time using the unsubscribe link in our communications.
Where we process your data based on consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact our customer support team using the contact details provided in Section 13 of this policy. We will respond to your request within 30 days.
ratu77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and analyze platform usage.
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain platform features or completing transactions.
ratu77 may use third-party analytics services (such as Google Analytics) to understand platform usage. These services may use cookies and collect data according to their own privacy policies.
The ratu77 platform integrates third-party services and may contain links to external websites. This Privacy Policy applies only to our platform. We are not responsible for the privacy practices of third-party services, game providers, payment processors, or external websites.
When you interact with third-party payment providers (banks, e-wallets), game developers, or click on external links, those parties may collect information about you according to their own privacy policies. We encourage you to review their policies before sharing personal information.
Third-party services we work with include Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay, ShopeePay), game software developers, and payment processing platforms. These partners are contractually required to protect your data but operate under their own privacy frameworks.
As an international gaming platform, ratu77 may transfer your personal information to servers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to this Privacy Policy and applicable data protection laws.
Our service providers and partners may be located in various jurisdictions. We only work with partners who maintain adequate data protection standards. Where required, we implement Standard Contractual Clauses or other legal mechanisms to ensure your data remains protected during international transfers.
By using ratu77 services, you consent to the transfer, storage, and processing of your data in countries that may have different data protection laws than Indonesia.
ratu77 strictly prohibits use of our platform by individuals under 21 years of age. We do not knowingly collect personal information from minors. Our age verification procedures are designed to prevent underage access.
If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the account. All deposits will be refunded to the payment source, and any winnings will be forfeited.
Parents and guardians are encouraged to monitor their children's online activities. If you believe a minor has accessed ratu77, please contact us immediately so we can take appropriate action. For more information about responsible gaming and age restrictions, please visit our Responsible Gaming page.
ratu77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:
Your continued use of ratu77 services after policy changes become effective constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your information.
If you do not agree to policy changes, you must stop using our services and close your account. Significant changes that require explicit consent will be clearly communicated, and you may be asked to accept new terms before continuing to use the platform.
If you have questions, concerns, or wish to exercise your privacy rights regarding this Privacy Policy or how ratu77 handles your personal information, please contact our Data Protection team:
[email protected] (Privacy inquiries receive priority response within 24 hours)
Available 24/7 through the platform. Select "Privacy & Data Protection" as your inquiry type for specialized assistance.
Our privacy support team can assist with:
We take all privacy inquiries seriously and aim to resolve issues promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.
By using ratu77 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. You further confirm that you are at least 21 years of age and meet all eligibility requirements outlined in our Terms & Conditions.
Our dedicated support team is here to address any concerns about your personal data
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